Lion Luggage Concierge is a premium luggage storage facility offering luggage storage services for passengers of Tampa International Airport and surrounding private hangers. They recently began their business in early 2024.
They offer a full suite of services to assist with extended visits covering black car service and travel insurance. They also provide recommendations and short-term Air BnB services when necessary.
Travel, Hospitality
Branching out from a directory, Lion Luggage Concierge needed to create an independent identity that would allow them to direct potential clients directly to them and bypass their competition. By creating their own website and integrating new services using Aerial CRM, Lion Luggage set the following objectives to gain greater control and agility in their business.
By migrating Lion Luggage to the all-in-one Aerial CRM, we were able to move all of their required workflows and training into a single system. This allowed them to streamline their order placement and customer experience. We were also able to move their employee training, internal notifications, phone service, email, and workflows into the same system. By doing so they reduced their operating costs by over $200/month and saved money on future expansion as well. The updated website was created and linked by my sister company Black Dragon Marketing, you can view their cast study too.
This project required consultation services and hands on services in operations. With a complete separation from the directory and a new website under construction, it was important that the entire process was mapped out to ensure everything would properly sync and be prepared for scalability and growth.